The survey found that 96.3% of TSC>Direct policyholders answered, “yes” to the question, “would you recommend TSC>Direct to others?” Customers were also asked to rate their satisfaction with their communications with TSC>Direct customer service department. Over 52% found communication to be “excellent,” while only 2% answered “unsatisfactory” or “poor.”
“The idea behind conducting the survey was to connect with our policyholders and get a feel of where we stand in terms of service, interaction and efficiency,” says Parik Majumder, Operations Manager for TSC>Direct, “We are proud of the positive response and also taking this opportunity to address concerns and make positive changes aimed at improving the ease of doing business with TSC>Direct.”
At the end of the survey, policyholders were given the chance to provide anonymous comments. Among these comments were, “It has been my pleasure to be a customer. Everything I have ever needed was taken of in the most prompt manner. The customer service reps are exceptional, friendly and most helpful,” and “TSC Direct has one of the lowest rates in New York. They are great with communicating with their customers. They also respond on a timely fashion. Would like TSC Direct to expand their coverage to other states so they can benefit from the great savings.”
About TSC>DirectTSC>Direct is a registered trademark of Tri-State Consumer Insurance Company, Jericho, NY. TSC>Direct was incorporated as Tri-State Consumer Insurance in 1982. Their goal then, as it is today, is to offer the lowest rates in auto insurance to safe drivers in the New York City metropolitan area. Find them at http://www.tscinsurance.com/
Contact:
Tri-State Consumer Insurance Company
516-681-9400
575 Jericho Turnpike
Jericho NY 11753
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